1. Support staff of APFA members to participate in the skill development pilot program.
2. For the pilot program participants to achieve a greater understanding of self.
3. For the pilot program participants to understand how to build a successful workplace culture and to apply this understanding to their workplaces.
4. For the pilot program participants to achieve a greater understanding of how different generations respond in the workplace to further their capacity to effectively work with these differences.
5. For the program participants to develop an ‘Individual Workplace Improvement Plan’ and successfully implement it into their workplaces.
6. For the pilot program participants to obtain a greater understanding of conflict resolution, including conflict management, delegation and rewarding.
7. For the pilot program participants to learn the basics of effective and efficient communication.
8. For the pilot program participants to learn how to work effectively with teams.
9. For the pilot program participants to learn how to get the most out of team meetings.
10. For the pilot program participants to have the opportunity to engage with industry leaders and build their professional networks.
11. To provide the pilot program participants with learning materials to take back to their respective workplaces.
12. Provide an online forum for participants for ongoing engagement and support and an electronic library of resources and materials.
